Mission

At Alcanto, we want your experience to be seamless from the moment you place your order. The information below outlines how we process and deliver your products.

Processing Time

Orders are prepared for shipment within one to three business days of purchase. Weekends and public holidays are not included. During peak demand periods, such as product launches or promotions, processing times may be slightly longer. We appreciate your understanding.

Shipping Methods

We provide a range of delivery options that vary depending on the destination. Available methods include standard and express shipping. The options presented at checkout depend on your location and the products in your order.

Shipping Prices

Shipping costs are calculated at checkout and are based on your delivery address, the weight of your order, and the selected shipping method.

Delivery Time

Delivery times vary depending on the region and the selected shipping option. External factors beyond our control, such as weather conditions, customs delays, or carrier disruptions, may extend delivery times. Tracking information will be provided once your order has shipped.

Address Changes

If you need to update your delivery address after placing your order, please contact us immediately. We will make every effort to assist you. However, we cannot guarantee changes once an order has entered the shipping process.